| Can We Upgrade Our Account
? |
| Yes you can. Please email sales@volhost.com
giving us an idea of how much webspace or bandwidth
you require. |
| |
| What Is The Path To..
? |
Sendmail: /usr/sbin/sendmail
Perl: /usr/bin/perl
Date: /bin/date
Whois: /usr/bin/whois
Web directory: /home/username/www
Cgi-bin: /home/username/www/cgi-bin |
| |
| FTP Access for Sub-Domains?
|
When you create a subdomain,
the files are served from /public_html/subdomainname.
To add FTP functionality, you will have to add an
FTP account with username 'subdomainname'.
Then, to FTP to the subdomain account, you would
use:
Username: subdomainname@domain.com
Password: whatever you assigned to the FTP account
All these changes are made from within your control
panel |
| |
| Will CGI scripts run in
my 'public_html' directory? |
| Yes you can. Don't forget to CHMOD
to 755 though. |
| |
| What Databases do you
support? |
| At current we only offer MySQL
database. However this is available on all accounts.
|
| |
| Do you offer Server Side
Includes (SSI)? |
| Yes we do, and it is enabled by
default on all of our accounts! |
| |
| Can I Modify MIME types?
|
| Yes, you can do this through cPanel.
|
| |
| Do You have a money back
guarantee ? |
| We offer a 30 Day Money Back
Guarantee. However, we could offer you a short trial
period which would be subject to bandwidth restrictions.
The trial period would also be deducted from the
30 day money back guarantee. |
| |
| What Are Your Server Specifications? |
All our servers are custom-built,
using brand name parts, Pentium IV or Athlon XP
Processors. Most have 1GB RAM, running RedHat
Linux 7.x and the Apache WebServer.
All servers are running the latest version of
the PHP and Perl programming languages. |
| |
| Can I Host Egg-Drop Bots,
Adult Content? |
NO! Adult sites, eggdrops bots,
irc scripts, spam scripts or any other kind of illegal
activity is not allowed.
If you host such content on your domain, your account
will be terminated. |
| |
| How Soon Will My Account
Be Setup? |
We AIM to setup all accounts as
soon as possible. Withing a few hours.
However if you register a domain, this can take
upto 48 hours to propigate. |
| |
| What Technical Support
Do You Provide? |
We offer 24/7 365 days support,
We will answer, help, fix any problems related
to your web hosting or web design. |
| |
| Can You Host MLD (Multi-Lingual
Domains)? |
| No, not at this time, cPanel
does not support this. |
| |
| Can You Prove Me With
Some Network And Datacenter Information Please?
|
Environment Precision-controlled
air conditioning systems protect and cool mission-critical
servers and equipment in the Network Operations
Center. The facility is controlled by Yorkª quad-compresser
/ dual-blower redundant systems. These systems provide
a virtually dust-free and particle-free computing
environment, with temperature, humidity, and air-quality
regulation.
Security Restricted access to the Network Operations
Center is monitored by qualified personnel 24 hours
a day, every day. Visitors and clientele are only
allowed on-site if escorted by Network Operations
Center staff. The entire Network Operations Center
is monitored, ensuring prompt response and thorough
coverage to fire or security alarms. We supply all
our Network Operations Center customers with advanced
firewall, encryption, intrusion detection and other
security measures. BurstNETª maintains a full digital
video surveillance system of the Network Operations
Center, with full on-site and off-site recording.
Failsafe Power Supply Our Network Operations Center
currently has 800amps 480V (3200amps 110V) 3-Phase
power currently available from PP&Lª (Pennsylvania
Power & Electric). The facility is backed up
and protected by UPS (Uninterruptible Power Supply)
systems on each individual rack, as well as a facility-wide
APC Silcomª (http://www.apc.com) 500KVA Enterprise
UPS. In a very rare case of utility outage, our
Cumminsª 250KW deisel generator starts automatically,
taking over for the UPS systems and supplying all
necessary power for the facility. The generator
interfaces to the power grid thru a Cutler-Hammerª
automatic transfer panel. The generator is powered
by a 500 gallon fuel tank, capable of running without
refueling for approximately 80 hours.
Backup Systems BurstNETª automatically provides
backup data services to all shared hosting solutions
clientele. Services are also optionally available
to all dedicated and co-location clientele. BurstNETª
utilizes backup hard drives on each individual server
to store backups. Linux systems store zipped copies
of server system files and client data files, for
simple server rebuilding. Windowsª NT/2000 servers
store full image backups (identical copy of operating
system and data at time of backup), for full system
restoration. Off-server and off-site backup services
are available as well.
Connectivity The network is connected via OC-Level
fiber connections to Verizonª (Formerly Bell Atlantic
PA) & Cambrianª, as well as gigabit fiber from
PPL Telcomª, (a sub-division of Pennsylvania Power
& Electricª - PPLª) and Commonwealth Telephoneª
(CTSIª), NorthEast PA's 2nd largest Telco. The network
currently connects BurstNET POPs (Points of Presence)
in Scranton/Wilkes-Barre, Philadelphia, & New
York City, with others to be completed shortly.
BurstNETª utilizes 100MBPS Gigabit Fiber from Global
Crossing (http://www.glbx.com), and 100MBPS Metro
Fast Ethernet drops from Level3ª (http://www.level3.com),
Verioª (http://www.verio.com), XOª Communications
(http://www.xo.com), MFNª/AboveNETª (http://www.mfn.com)
(3rd QTR), & Cogentª (http://www.cogentco.com).
For redundancy, BurstNETª is currently running BGP4
(border gateway routing protocol) to maintain the
speed and uptime. If one backbone line goes down,
it will balance the load to the other(s). If one
line gets congested, it will load balance the traffic.
BurstNETª is currently negotiating with major backbone
providers to open POPs in the BurstNETª Scranton
PA facility. BurstNETª is currently the only major
data center/co-lo facility within 60-75 miles of
the Tier-3 Scranton/Wilkes-Barre PA USA Metro Area.
|
